At the time of purchasing any of our products the customer accepts the terms, conditions and delivery policies specified below:
cXviva. Considers working days from Monday to Saturday until noon of each week except holidays.
cXviva, will have as working hours for delivery, changes and returns of their products from 7:00 a.m. to 5:30 p.m.
Saturdays from 08:00 a.m. to 12:00 p.m.
The delivery times we provide are timely and not mandatory, taking into consideration traffic, marches, demonstrations, accidents, works, acts of God and inclement weather, however our commitment is always to achieve your satisfaction.
cXviva prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships. It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchases of computers, peripherals, software, and other consumer electronics are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products sold by cXviva are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the website below, contact us at the following e-mail address firstname.lastname@example.org
HOW TO RETURN PRODUCTS
Obtaining an RA Number: Please contact your account executive within 30 days of purchase for a Return Authorization (RA) number before returning your product to cXviva. No returns of any type will be accepted without a RA number. For faster service, please have the following information on hand when calling for an RA number: customer name, order number, item number and serial number and the reason for the return. Shipping charges: Original shipping charges are not refundable. Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. Where applicable, cXviva will match the shipping method and pay for shipping charges on replacement or exchange products. We strongly recommend you fully insure your return shipment in case of loss or damage.
All refused orders will be subject to a restocking fee.
In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to cXviva. A minimum restock fee of 15% may be applied to products returned as defective that test to be operational upon return. Additionally, any return that has missing accessories or is incomplete in packaging will be subject to the minimum 15% restock fee.